Services // AI Assistants
AI Assistants
Chatbots and copilots that answer correctly and hand off to a human cleanly. We build assistants on your documents, your catalog and your tone of voice, for support, sales and internal help.
When this makes sense
You need this if
- A team answers the same questions every day
- The answers already live in documents, a catalog or a wiki
- You can name the metric: response time, deflection, conversion
Not for you if
- There is no source of truth to answer from
- The bot is meant to cover for a broken process
- Nobody will own what the assistant says
Use cases
Product Assistant A chat-based product assistant that answers questions about your catalogue precisely: counts, filters, compatibility, exact specs. A vanilla RAG bot guesses from text similarity; this one does not. Custom-built KB Assistant A retrieval-augmented assistant that answers user questions from your wiki, documents, FAQ, and policies, with source citations. It does not invent answers. Faster than search, more current than training-data. Product Support Chatbot An AI-driven customer support layer that handles tier-1 questions, routes the rest to human agents, and gives operators a unified workspace with conversation history, customer context, and AI-suggested replies. Product Conversational AI Task-oriented chat and voice bots that combine deterministic scenarios with LLM-based language understanding. The bot follows the flows you define, the LLM reads intent and pulls out details, and a human operator can step in at any point. Custom-built Wellness Assistant A specialized RAG assistant for wellness, parapharma, and medical-adjacent verticals: answers customer questions about ingredients, contraindications, usage guidance, citing approved sources, with explicit escalation to licensed professionals when needed. Custom-built Voice Bot A voice-first AI assistant that takes phone calls, handling booking, support, surveys, or outbound campaigns. NLU, LLM, and voice interface stack, with a working demo for restaurant booking already running. Product Internal Assistant An AI assistant built for employees rather than customers. Answers questions from internal docs, integrates with ERP/SAP for live operational data, executes structured tasks (request status, report generation, approvals). Built for enterprise scale. Product Recruitment Bot An HR bot that handles the candidate funnel: receives applications, sends test assignments, schedules interviews, keeps candidates warm. Built and battle-tested on our own hiring process, 100 applicants handled at 0 hours of repetitive HR work. Product Sales Bot An AI assistant that proactively engages shoppers: abandoned-cart recovery, upsell suggestions, post-purchase upsell, re-engagement of inactive customers. Conversational AI as a sales channel, beyond support. Custom-built AI Tutor An AI tutor that answers student questions, explains concepts at the right level, and adapts to learning context. For edtech platforms, corporate training, and education-adjacent operations. Genesis Operator Co-pilot A real-time AI co-pilot for support agents, drafts responses, surfaces knowledge-base answers, suggests next actions while the operator handles the customer conversation. Custom-built Sales Co-pilot An AI assistant that drafts sales proposals, pulling from past proposals, product capabilities, pricing rules, and prospect context. Drafts in minutes; sales engineer reviews and personalizes. Custom-built JD Generation Generate consistent, well-written, role-appropriate job descriptions in minutes. Built on your role taxonomy, past JDs, and company tone. Recruiter-first, with the template in service of the recruiter. Commodity Data Integration Automation Onboarding a new data source means exploring an unfamiliar API, mapping its fields to your schema, and writing the ETL by hand. This is an early, experimental pattern where an AI agent drafts that integration and an engineer approves each step. Grounded in a real POS prototype. Genesis